Mai Money LLC (“Mai Money”, “we”, “us”, or “our”) is committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our services.

1. Information We Collect

We may collect and process the following categories of personal information:

• a) Account Information: Name, email address, phone number; identification documents (e.g. NIDA, passport, driver’s license); proof of address (e.g. utility bill, tenancy agreement)
• b) Transaction Data: Payment details, transaction histories, and escrow records; bank account or mobile wallet information (when applicable); beneficiary information (as required by law)
• c) Technical and Usage Information: IP address, browser type, and device data; log-in activity and session data; cookies and analytics data
• d) Compliance Data: KYC/AML verifications; source of funds documentation; risk profile data (where applicable)

2. How We Use Your Information

• Create and manage your account
• Facilitate and record escrow transactions
• Verify your identity for compliance with AML/KYC regulations
• Provide customer support and respond to inquiries
• Improve and personalize our services
• Comply with legal and regulatory obligations
• Prevent fraud, money laundering, and abuse of the platform

3. Legal Basis for Processing

• Contractual necessity: to provide the escrow services you request
• Legal obligation: to comply with laws and regulations
• Legitimate interest: to improve services, ensure security, and enforce terms
• Consent: where explicitly required (e.g., marketing emails)

4. Sharing of Information

We may share your information with:

• Partner financial institutions (e.g. licensed banks)
• Identity verification and AML screening providers
• Regulatory authorities (upon request)
• Service providers involved in the operation of the platform
• Law enforcement (when legally required)

We never sell your personal data.

5. Data Storage and Retention

We store data securely on encrypted servers. Personal data is retained:

• For as long as your account is active
• For 10 years after activity ends (to meet regulatory requirements)

6. International Transfers

If data is transferred outside of Tanzania, we ensure appropriate safeguards are in place, such as:

• Data Processing Agreements
• Compliance with international privacy frameworks

7. Your Rights

Subject to applicable law, you have the right to:

• Access your personal information
• Request correction or deletion of your data
• Object to or restrict certain types of processing
• Withdraw consent where previously given
• File a complaint with the relevant data protection authority

To exercise your rights, email us at rfroulis@gmail.com.

8. Cookies and Tracking

We use cookies to:

• Remember your session
• Improve performance

9. Security Measures

We implement strong physical, technical, and organizational safeguards including:

• End-to-end encryption of sensitive data
• Two-factor authentication (2FA)
• Strict access controls
• Periodic security audits and penetration tests

10. Changes to This Policy

We may update this policy periodically. We will notify you of any material changes through our platform or via email.

11. Contact Us

If you have questions or concerns about this policy or your data: